Eligibility for Returns and Exchanges
Under this customer-facing standard, eligible merchandise can be returned without a stated reason or exchanged during the 30 days following delivery; accordingly, advance contact with Dash is required before dispatching a return or exchange.
Order Cancellation and Authorized Returns
In practical terms, cancellation is available before dispatch, and the return process applies once shipment has occurred; the default return address is 518 W Sheridan Ave, Oklahoma City, Oklahoma, 73102, United States, and no item should be sent until Dash confirms its instructions.
Who Pays Return Shipping
For customer clarity, approved no-reason returns and exchanges are sent back at Dash's cost through a prepaid label or comparable arrangement; return freight remains the merchant's responsibility when an order is damaged, defective, incorrect, or incomplete.
Excluded No-Reason Returns
To state the rule precisely, a listed exclusion never removes remedies for damage, defect, wrong fulfillment, missing items, or another non-waivable legal right; in the same context, the change-of-mind option does not cover customized goods, clearance or Final Sale items, gift cards, or opened intimate and hygiene-sensitive products, as reflected in this published policy.
Condition of Returned Items
A deduction can apply solely where permitted and where unnecessary handling has reduced the item's condition, while keep and return included accessories, parts, and packaging to the extent reasonably possible, as reflected in this published policy.
Receiving Your Refund
Under this customer-facing standard, the original payment method receives an approved refund within 5-10 business days following receipt and inspection, and the bank or card issuer may require additional time before the credit appears, which is the stated customer standard.
Merchant Information
Business name: Dash
Trade name: Dash
Email: Support@bydaeh.shop
Phone: 2342078877
Physical address: 518 W Sheridan Ave, Oklahoma City, Oklahoma, 73102, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Chicago)